Client Information 4

• System Requirements
• Mobile Devices
• Device Settings | Managed by Organization
• Proxy

Login Related 6

• SSO
• Non SSO
• Admin Login
• New Employee | Cannot Log In with SSO
• Access for FSD Training Outside of CLC

View all 6

Account Related 13

• How Do I Register for an Account?
• Account Information Incorrect
• Account Information | Incorrect Supervisor
• No Account | Employee
• No Account | Contractors, Interns, and/or Affiliates

View all 13

Basic Support 2

• I Am an Admin and Need Help
• Job Aids

Training Related 11

• LMS Navigation
• WBT
• ILT/VILT
• Percipio Courses & Licenses
• Playlists

View all 11

Specific Training 13

• Cyber Awareness Challenge (CSAT) with Rules of Behavior (ROB)
• Weather Watching Training - Certificate
• NOAA IT Security Awareness Course
• NOAA Safe Driving Training
• DOC Customized Purchase Card Training Update FY2026

View all 13

Supervisor/Manager 4

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Processing Training Approval Requests
• Course Completion Report | Supervisor

Ticket Processing 7

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address
• Update After Escalation | Send to User

View all 7

Archived SRs 2

• 2019-2020 No Fear Act
• Workplace Violence SASH Federal Employee Progress Issue