Ticket Processing

Account Related
Mon, 20 Apr, 2026 at 10:58 AM
Course Related
Mon, 20 Apr, 2026 at 11:07 AM
CLC Admin Password Reset Escalation
Support Category: Admin Assistance >> CLC Admin Login Request Specialist Notes: Standard Response: Hello DOC NWS CLC Administrators, ...
Mon, 20 Apr, 2026 at 11:10 AM
User Requesting Assistance from a Personal Email Address
Specialist Notes: Use this SR to request for the user's work email address if you notice they provided their personal email address.  Standar...
Mon, 20 Apr, 2026 at 11:11 AM
Update After Escalation | Send to User
Specialist Notes:  NOTES FOR TICKET PROCESSOR! All tickets go to LMS.NWS@NOAA.GOV only. This will include data feed issues. Once we escalate to the NW...
Tue, 7 Jul, 2026 at 9:01 PM
User Following Up on Closed Tickets | Escalation to Admins
Support Category: (select applicable) Specialist Notes: NOTE FOR TICKET PROCESORS! This process applies to DOC Census, NOAA, NOAA OMAO, Seafood In...
Tue, 6 Oct, 2026 at 12:06 AM
User Following Up on Closed Tickets
Support Category: Specialist Notes: IMPORTANT! This process applies only to DOC Census, NOAA, NOAA OMAO, NOAA Seafood Inspection, NWS, OS, and USP...
Tue, 6 Oct, 2026 at 10:29 PM